Terms: s Terminology index
Note:
The terminology developed during the PLCS project has been included "as is".
A number of the terms are still in Draft

The terms defined in the terminology dictionary and in the Business DEXs.

safety or support critical issue
  Definition: Issues arising from identification of support drivers that may require action by the Life cycle owner for reasons of safety or critical significance to the delivery of viable support.  
  Source:

[1] PLCS Activity Model, 2000.

 
  Version: 1.1  
  Status: complete  
sanction
  Definition: (1) Authorization and approval from a designated authority or body.

(2) Explicit or official approval, permission, or ratification.

 
  Source:

[1] EIA/ANSI EIA-649-A, National consensus standard for configuration management , 2004.

 
  Version: 1.1  
  Status: in_business_review  
schedule (n)
  Definition: The timing, sequence and allocation of tasks, resources and events.  
  Source:

[1] PLCS terminology dictionary, 2000.

 
  Version: 3.1  
  Status: complete  
schedule (v)
  Definition: The process of defining the timing, sequence and allocation of planned tasks, resources and events taking into account related the constraints applicable to specific support opportunities.  
  Source:

[1] PLCS terminology dictionary, 2000.

 
  Version: 2.1  
  Status: complete  
Schedule maintenance tasks
  Definition: This activity integrates the maintenance plan logic and activities, and identifies when the tasks are to begin or be completed. This fits maintenance activities within the operational schedule and support planning information regarding resource requirement availability.  
  Source:

[1] PLCS terminology dictionary, 2000.

 
  Version: 1.1  
  Status: in_business_review  
scheduled task
  Definition: A task expected or required to be performed on a product needing support during a specific support opportunity.  
  Synonyms: task (n)  
  Source:

[1] PLCS terminology dictionary, 2000.

 
  Version: 4.1  
  Status: complete  
scheduling problem report
  Definition: Issues which prevent succesful completion of the commissioning schedule.

NOTE    May identify tasks that cannot be scheduled due to constraints from resource availability, operational schedule, or other reasons.

 
  Source:

[1] PLCS Activity Model, 2000.

 
  Version: 2.1  
  Status: complete  
scheme
  Definition: A declaration of intent to perform one or more actions, or to expect one or more events

NOTE    Note 1: A scheme may represent a support solution or support schedule.

Note 2: Schemes may also represent any other type of expected events and actions, including those arising from configuration change management.

Note 3: Schemes include most types of plans, schedules and to-do lists.

 
  Synonyms: support schedule, plan (n), configuration change management, support solution, schedule (n)  
  Source:

[1] PLCS terminology dictionary, 2000.

 
  Version: 3.1  
  Status: complete  
scheme entry
  Definition: An entry in a plan or schedule.

NOTE    Example: An activity in a plan.

 
  Source:

[1] PLCS terminology dictionary, 2000.

 
  Version: 1.1  
  Status: complete  
scrap
  Definition: Action taken on a nonconforming product to preclude its originally intended usage.

NOTE    In a nonconforming service situation, usage is precluded by "discontinuance" the service.

Examples: Recycling, disposal or destruction.

 
  Source:

[1] ISO 9000, Quality Management System - Fundamentals and vocabulary

 
  Version: 1.1  
  Status: in_business_review  
scrapped
  Definition: Discarded as useless.  
  Source:

[1] Oxford English Dictionary, .

 
  Version: 1.1  
  Status: in_work  
security
  Definition: The protection of information and data so that unauthorised persons or systems cannot read or modify then and authorised persons or systems are not denied access to them.  
  Source:

[1] ISO/IEC 12207, Information technology -- Software life cycle processes , 2004.

 
  Version: 1.1  
  Status: in_business_review  
Select maintenance activities
  Definition: This activity selects specific product instance tasks for carrying out specific jobs or tasks in a maintenance activity to meet maintenance objectives taking into account maintenance status and scheduling problems.

NOTE    Maintenanceactivities detect and resolve actual or potential shortfalls in functional capability, e.g. detect and diagnose failure, inspect, test, strip, assembly, modify, calibrate, perform operational and support tasks (eg fuel).

 
  Source:

[1] PLCS terminology dictionary, 2000.

 
  Version: 1.1  
  Status: in_business_review  
selected change
  Definition: The change solution, complete with the coordinated impact assessments, which has been selected. This allows the change to be evaluated for effectivity and cost implications and work to plan change tasks can be initiated.  
  Source:

[1] PLCS terminology dictionary, 2000.

 
  Version: 1.2  
  Status: in_business_review  
selected change
  Definition: The change solution complete with coordinated impact assessments.  
  Source: PLCS OASIS  
  Version: 1.1  
  Status: in_business_review  
selected commissioning task
  Definition: An activity required to establish a viable support system, capable of applying a support solution that shall be included in the commissioning schedule.  
  Source:

[1] PLCS Activity Model, 2000.

 
  Version: 1.1  
  Status: complete  
selected support provider
  Definition: The organization, or organizations, selected to perform scheduled tasks.  
  Source:

[1] PLCS Activity Model, 2000.

 
  Version: 1.1  
  Status: complete  
sequencing
  Definition: The definition of order, taking into account dependencies and other constraints.

NOTE    Successor and predecessor relationships are developed in a network format. This allows those involved in a project to visualize the work flow.

 
  Source:

[1] PLCS terminology dictionary, 2000.

 
  Version: 2.1  
  Status: complete  
serviceable conditions
  Definition: Ability to render service.  
  Source:

[1] PLCS terminology dictionary, 2000.

 
  Version: 2.1  
  Status: complete  
severitiy
  Definition: The severity of the effect of the failure/defect.  
  Source:
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  Version: 1.1  
  Status: in_work  
skill
  Definition: Expertness, practised ability, facility in an action (dexterity or tact)  
  Source:

[1] Oxford English Dictionary, .

 
  Version: 1.1  
  Status: in_work  
software
  Definition: Intellectual product consisting of information on a support medium

NOTE    Note 1: Software can be in the form of concepts, transactions or procedures.

Note 2: A computer program is an example of software.

 
  Source:

[1] ISO 9000, Quality Management System - Fundamentals and vocabulary

 
  Version: 3.1  
  Status: complete  
solution definition report
  Definition: Definition of a potential solution plus recommendations for further work required to complete assessment of this option.  
  Source:

[1] PLCS Activity Model, 2000.

 
  Version: 1.1  
  Status: complete  
solutions/impact reports
  Definition: Definition of the solution plus information to enable the decision to proceed with design, development or implementation of the change.  
  Source:

[1] PLCS terminology dictionary, 2000.

 
  Version: 1.2  
  Status: in_business_review  
solutions/impact reports
  Definition: Definition of the solution plus information to enable the decision to proceed with design, development or implementation of the change.  
  Source: PLCS OASIS  
  Version: 1.1  
  Status: in_business_review  
special to type tool
  Definition: ??  
  Synonyms: tool  
  Source: PLCS OASIS  
  Version: 1.1  
  Status: in_work  
specification
  Definition: Information stating requirements.

NOTE    A specification may be related to activities (eg process specification and test specification), or products. (Eg a product specification, performance specification and drawing).

 
  Source:

[1] ISO 9000, Quality Management System - Fundamentals and vocabulary

 
  Version: 1.1  
  Status: in_business_review  
standard commercial transaction set
  Definition: Set of standardized business transactions that execute requests for the provision of resources, and provide responses on their expected delivery.

NOTE    These transactions can include:

  • order an item (for delivery to a specified location by or on a due date at an agreed price?)
  • order a service
  • request a move of item from one location to another, under specified conditions (for example, packaging standard, asset tracking reports need)
  • query a forecast delivery
  • request review and comments
  • request approval
  • request a specified repair or overhaul and so on

 
  Source:

[1] PLCS Activity Model, 2000.

 
  Version: 1.1  
  Status: complete  
state
  Definition: A state is the condition in which a thing is.  
  Source: PLCS OASIS  
  Version: 1.1  
  Status: complete  
state
  Definition: A state is the condition in which a thing is.

NOTE    Note 1: A state may be defined, predicted or observed.

Note 2: States may apply to the environment, a product, a person or an activity.

Note 3: A sequence of states may be used to define stages within a process.

Note 4: States are used to define and describe normal and degraded conditions of a product, including operating states and faults.

 
  Source:

[1] Oxford English Dictionary, .

 
  Version: 1.1  
  Status: complete  
status
  Definition: A status indicates a "state" in time.  
  Source:

[1] PLCS terminology dictionary, 2000.

 
  Version: 1.1  
  Status: in_business_review  
status of change task
  Definition: Report on progress of a task from the change development plan.  
  Source:

[1] PLCS Activity Model, 2000.

 
  Version: 2.1  
  Status: complete  
STEP
  Definition: ISO 10303 - Product data representation and exchange (abbreviation stands for "STandard for the Exchange of Product model data"). A family of standards for product data exchange.

See: (http://en.wikipedia.org/wiki/ISO_10303)

 
  Source:

[1] DEXlib definitions, .

 
  Version: 1.0  
  Status: in_business_review  
stock
  Definition: A supply or quantity of anything for use.  
  Source:

[1] Oxford English Dictionary, .

 
  Version: 1.1  
  Status: in_work  
stock level
  Definition: The quantity of a specific stock.  
  Source:

[1] PLCS terminology dictionary, 2000.

 
  Version: 1.1  
  Status: in_work  
subassembly
  Definition: A further decomposition of an assembly.

NOTE    Has both parents and children.

Synonym to middle item.

 
  Synonyms: middle item  
  Source:

[1] PLCS terminology dictionary, 2000.

 
  Version: 2.1  
  Status: complete  
subsystem
  Definition: A system that is part of a larger system.  
  Source:

[1] PLCS terminology dictionary, 2000.

 
  Version: 2.1  
  Status: complete  
suggestion for improvement
  Definition: Suggestions to improve the support solution or product-in-focus.

NOTE    This equates to change request for CM and could include changes to IM rules.

 
  Source:

[1] PLCS Activity Model, 2000.

 
  Version: 1.1  
  Status: complete  
supplier
  Definition: The reference to the organization supplying the product instance or service.  
  Source:

[1] PLCS terminology dictionary, 2000.

 
  Version: 1.1  
  Status: in_work  
supply
  Definition: Provide or furnish a thing needed.  
  Source:

[1] Oxford English Dictionary, .

 
  Version: 1.1  
  Status: in_work  
support (n)
  Definition: The actions carried out to support the product-in-focus.  
  Source:

[1] PLCS terminology dictionary, 2000.

 
  Version: 3.1  
  Status: complete  
support (v)
  Definition: Establish, retain, preserve and change the functional capability of the product-in-focus.

NOTE    Includes commission, maintain, modify, pack, transport, store and manage resources.

 
  Source:

[1] PLCS terminology dictionary, 2000.

 
  Version: 2.1  
  Status: complete  
support characteristic
  Definition: A quantifiable parameter used to define an aspect of support system performance.  
  Source:

[1] PLCS Activity Model, 2000.

 
  Version: 1.1  
  Status: complete  
support characteristic clarification request
  Definition: Requests back to the stakeholders for clarification of required support characteristics.  
  Source:

[1] PLCS Activity Model, 2000.

 
  Version: 1.1  
  Status: complete  
support data
  Definition: Not used by PLCS.  
  Synonyms: support information  
  Source:

[1] PLCS terminology dictionary, 2000.

 
  Version: 3.1  
  Status: complete  
support driver
  Definition: Identification and description of a justified need for support activity.

NOTE    Consists of predicted product failure or degradation, safety drivers (legal and others), environmental drivers or operation and readiness drivers.

Also includes requirements for tasks to collect the information needed to assess support performance.

 
  Source:

[1] PLCS Activity Model, 2000.

 
  Version: 2.1  
  Status: complete  
support element
  Definition: Support elements are the physical items required to sustain product capability.

NOTE    Support elements include:

  • Repair parts, which are the physical items that become part of the equipment during the equipment's life. Repair parts are either expendable or repairable as they are replaced during the equipment's life.
  • consumable items, which are the physical items that are consumed by the equipment as part of delivering its designed capability, but do not become part of the equipment
  • support tools and diagnostic and test equipment, which are required to undertake support tasks
  • trained people

In this activity model fixed support infrastructure is shown as a resource.

 
  Source:

[1] PLCS terminology dictionary, 2000.

 
  Version: 3.1  
  Status: complete  
support element status record
  Definition: Observations on the condition, measured property or status of a support element, which has been, or is being used, as a resource for a task.

NOTE    Possible states include:

  • consumed
  • in-use
  • available to re-locate

 
  Source:

[1] PLCS Activity Model, 2000.

 
  Version: 2.1  
  Status: complete  
support engineering objectives
  Definition: Objectives to be met by the support engineering program.

NOTE    May use AP233.

 
  Source:

[1] PLCS Activity Model, 2000.

 
  Version: 1.1  
  Status: complete  
support engineering schedule
  Definition: A schedule that defines the processes (activities), procedures (task specifications) and resources required to develop a support solution which meets the support engineering objectives and the support solution requirement, within the constraints specified by the Life cycle directives and Change directives.

NOTE    It includes:

  • a resourced schedule to develop and monitor the performance of one or more support solutions
  • task specifications and other documents related to the schedule specifying the policies and processes to be used in conducting such activities.

 
  Synonyms: life cycle directive, change directive  
  Source:

[1] PLCS Activity Model, 2000.

 
  Version: 1.1  
  Status: complete  
support environment
  Definition: The environment, in which support is undertaken, described in ways that influence the work or working methods.

NOTE    Eg changing a wheel by a roadside v changing a wheel in a workshop.

 
  Synonyms: deployment environment, operating environment  
  Source:

[1] PLCS terminology dictionary, 2000.

 
  Version: 1.1  
  Status: complete  
support equipment
  Definition: Equipment required to maintain an item, system, or facility in its operational status, including related computer programs.  
  Synonyms: support element  
  Source:

[1] Def Stan 00-60, The United Kingdom Ministry of Defence Standard for Integrated Logistic Support

 
  Version: 1.1  
  Status: in_business_review  
support feedback
  Definition: Information on the condition or usage of a product receiving support and on the execution of support activities.

NOTE    Support feedback is generated when tasks are performed on a product needing support. It includes information on:

  • the operation, usage and location of the product or support element receiving support
  • the current configuration of the product or support element
  • the condition of the product or support element receiving support, before, during or after the support activity, recorded as properties, states or observations
  • the progress and status of work
  • the resources used to perform work
  • issues arising from work done, including proposals for change to the product or support solution

 
  Source:

[1] PLCS Activity Model, 2000.

 
  Version: 2.1  
  Status: complete  
support impact on design
  Definition: The proposals generated by support engineering, to influence the design of a product or related support elements.

NOTE    Support impact on design includes influence on the product design (from the support perspective) and plus statements of requirement for the design of support items.

 
  Source:

[1] PLCS terminology dictionary, 2000.

 
  Version: 3.1  
  Status: in_business_review  
support improvement opportunity
  Definition: An opportunity to improve the performance of a support solution, which may warrant investigation as part of the support engineering program.  
  Source:

[1] PLCS Activity Model, 2000.

 
  Version: 2.1  
  Status: complete  
support information
  Definition: The information needed to provide support to an operational product, in accordance with a support solution.  
  Synonyms: support data  
  Source:

[1] PLCS terminology dictionary, 2000.

 
  Version: 2.1  
  Status: complete  
support information rules
  Definition: Information models, reference data and rules that specify for the PIF how support information shall be collected and stored to achieve efficient management of support delivery.

NOTE    Note 1: Requirements to capture specific information may be included in task procedures.

Note 2: This activity model assumes that:

  • the support information management rules include the use of AP239 to structure the Assured Product and Support Information and the collection of feedback as Related Information.
  • the support information management rules apply to all elements of the PIF and its support system. Where this is not the case, appropriate interfaces will need to be negotiated to link the AP239 information set to related, non-compliant information.

 
  Source:

[1] PLCS Activity Model, 2000.

 
  Version: 1.1  
  Status: complete  
support infrastructure
  Definition: Permanent installation providing one or more functional capability needed to provide support.

NOTE    Synonym to facility.

 
  Source:

[1] PLCS terminology dictionary, 2000.

 
  Version: 2.1  
  Status: complete  
support issue
  Definition: A request for action to resolve a problem arising from working on a product needing support

NOTE    May include requests to modify the product or support solution.

 
  Source:

[1] PLCS Activity Model, 2000.

 
  Version: 1.2  
  Status: complete  
support item
  Definition: Any product used in providing support.

NOTE    See: consumables, part, repairable, tool, test equipment, facility.

 
  Synonyms: consumable, tool, test equipment, repairable (n), facility, part (1)  
  Source:

[1] PLCS terminology dictionary, 2000.

 
  Version: 5.1  
  Status: complete  
support location capability
  Definition: The capability of the one or more support organizations at a given location, expressed in terms of their ability to undertake classes of tasks within a support solution.  
  Source:

[1] PLCS Activity Model, 2000.

 
  Version: 1.1  
  Status: complete  
support metric clarification request
  Definition: Request for clarification of a support metric proposed by a stakeholder.  
  Source:

[1] PLCS Activity Model, 2000.

 
  Version: 1.1  
  Status: complete  
support opportunity
  Definition: An opportunity to perform work on a product needing support.

NOTE    Support opportunities may have dates, time and location. They may also have priorities and readiness requirements. Support opportunities may apply to any combination of operational products, parts of product, and to support elements. Support opportunities may arise whilst the operational product is in use.

Example: Ship on passage.

 
  Source:

[1] PLCS terminology dictionary, 2000.

 
  Version: 3.1  
  Status: complete  
support opportunity (2)
  Definition: An occasion on which work can be done on one or more realized products or support elements.

NOTE    Includes which realized products or support elements will be available, for how long, at what location (or possible locations) and under what conditions.

It may also specify the planned future usage of the product or support elements to assist identification of necessary tasks.

 
  Source:

[1] PLCS Activity Model, 2000.

 
  Version: 1.1  
  Status: complete  
support opportunity objectives
  Definition: The objectives applicable to a specific support opportunity.  
  Source:

[1] PLCS Activity Model, 2000.

 
  Version: 1.1  
  Status: complete  
support opportunity type
  Definition: Identification and description of the type of opportunities that may be available when work can be done on a product needing support.

NOTE    Examples:

  • when operating
  • a base maintenance period
  • an annual inspection
  • major refit

 
  Source:

[1] PLCS Activity Model, 2000.

 
  Version: 1.1  
  Status: complete  
support plan
  Definition: Identification of the tasks required to support a product within a specified deployment environment, including the logic through which tasks are combined or otherwise related.

NOTE    A support plan may include a presentation of a typical maintenance program for a product needing support.

It may also specify non-maintenance tasks, such as activities required to provide and prepare required resources.

Some necessary tasks may never be implemented if the conditions under which they would fall due, fail to arise (eg a task to correct a rare fault state).

 
  Synonyms: support solution  
  Source:

[1] PLCS terminology dictionary, 2000.

 
  Version: 4.1  
  Status: complete  
support plan option
  Definition: A possible support plan, corresponding to a specific support policy.  
  Source:

[1] PLCS Activity Model, 2000.

 
  Version: 1.1  
  Status: complete  
support policy
  Definition: The support policy.  
  Source:

[1] PLCS Activity Model, 2000.

 
  Version: 1.1  
  Status: complete  
support prediction
  Definition: A prediction of the support system performance to be expected when applying a support solution in the context of a predicted operating or usage schedule and support provider performance. May include predictions on resource consumption, and hence on provisioning requirements.

NOTE    The prediction of some metrics may require assumptions to be made about resource availability and delay times.

 
  Source:

[1] PLCS Activity Model, 2000.

 
  Version: 1.1  
  Status: complete  
support review result
  Definition: Identified needs to change program objectives, strategies or plans.  
  Source:

[1] PLCS Activity Model, 2000.

 
  Version: 1.1  
  Status: complete  
support schedule
  Definition: A schedule for performing one or more support tasks.

NOTE    The status of the schedule will change as it develops.

The support schedule may include a maintenance schedule defining work to be performed on the product needing support. A support schedule may also define tasks applicable to support elements or required resources (eg calibrate a test instrument).

 
  Synonyms: schedule (n)  
  Source:

[1] PLCS Activity Model, 2000.

 
  Version: 2.1  
  Status: complete  
support solution
  Definition: The information required to support a set of products within a deployment environment.

NOTE    The support solution may include:

  • a listing of relevant support drivers
  • a support plan, that identifies necessary tasks to respond to these support drivers, and specifies the conditions under which each task falls due
  • justification for the above
  • task procedures for necessary tasks
  • identification and quantification of resources needed to achieve necessary tasks, including types of person with skill level
  • resource models for necessary tasks
  • identification of the deployment environment and requirements for which the support solution was designed.

 
  Source:

[1] PLCS terminology dictionary, 2000.

 
  Version: 5.1  
  Status: complete  
support solution requirement
  Definition: The set of requirements that shall be addressed during the design of a support solution in the context of a deployment environment.

NOTE    The requirement may include specified performance metrics for the support solution, with threshold or other tolerance values, defined in terms of agreed support characteristics.

May use Application Protocol 233.

 
  Source:

[1] PLCS Activity Model, 2000.

 
  Version: 2.1  
  Status: complete  
support system
  Definition: The integrated sum of support elements.

NOTE    To be updated!

How does it fit to support solution?

 
  Source:

[1] PLCS terminology dictionary, 2000.

 
  Version: 3.1  
  Status: in_business_review  
support system failure
  Definition:  
  Source: PLCS OASIS  
  Version: 1.1  
  Status: in_work  
support system release
  Definition: Confirmation that the system required to provide support, as required by a support solution, is in place and ready for use.  
  Source:

[1] PLCS Activity Model, 2000.

 
  Version: 1.1  
  Status: complete  
support task
  Definition: A task that form part of the work required to sustain a product in one or more deployment environments.

NOTE    A type of task.

Examples:

  • Transport a replacement part.
  • Repair an operational product

 
  Source:

[1] PLCS terminology dictionary, 2000.

 
  Version: 3.1  
  Status: complete  
support task exception
  Definition: Anomalies of actual task against predicted task.

NOTE    Examples include:

  • task
  • instructions
  • resources used
  • tools
  • spares
  • skills
  • time
  • facility capability (eg power supply)
  • facts:
    • Discrepancy between predicted and actual task
    • Linked/associated with PIF
    • May include comments on Exceptions
    • Impact on dependencies and further tasks
    • May generate a CM issue
    • May generate a SE issue

 
  Source:

[1] PLCS Activity Model, 2000.

 
  Version: 2.1  
  Status: complete  
support task record
  Definition: Record of the state of a current or completed task.

NOTE    This may include records of completion of individual task steps.

 
  Source:

[1] PLCS Activity Model, 2000.

 
  Version: 1.1  
  Status: complete  
supported product
  Definition: A realized product that is available to the life cycle owner for operational use.  
  Source:

[1] PLCS Activity Model, 2000.

 
  Version: 1.1  
  Status: complete  
symptom
  Definition: A symptom is an observed property, or behaviour, of a product, arising, or assumed to arise, from one or more anomalies.

NOTE    Note 1: Symptoms

  • are the means by which faults are detected
  • may be observed without knowing which anomaly caused it
  • may indicate that a particular failure, or failure mode, has occurred but different anomalies, or combinations of anomalies, may cause the same symptom (effect)

Note 2: The diagnostics process is used to link symptoms to anomaly.

 
  Synonyms: anomaly (n)  
  Source:

[1] PLCS terminology dictionary, 2000.

 
  Version: 2.1  
  Status: complete  
system
  Definition: Has two meanings within PLCS:

(1) A synonym of product. Eg a communication system

(2) A subdivision of a product comprising a set of physical items that satisfy a given function (or deliver a capability). Eg the fuel system.

 
  Source:

[1] PLCS terminology dictionary, 2000.

 
  Version: 2.1  
  Status: complete  
systems engineering requirement
  Definition: Engineering requirements originating from the User requirements document and Systems requirements document. As the project is developed more detailed information is produced, this along with Support engineering requirements enables the process of configuration identification at all stages of the lifecycle.  
  Source: PLCS OASIS  
  Version: 1.1  
  Status: in_business_review  

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