Terms: q Terminology index
Note:
The terminology developed during the PLCS project has been included "as is".
A number of the terms are still in Draft

The terms defined in the terminology dictionary and in the Business DEXs.

quality assurance
  Definition: Part of quality management, focused on providing confidence that quality requirements are fulfilled.  
  Source:

[1] ISO 9000, Quality Management System - Fundamentals and vocabulary

 
  Version: 1.1  
  Status: in_business_review  
quality characteristic
  Definition: Inherent characteristic of a product, process or system derived from a requirement.

NOTE    A characteristic assigned to a product, process or system (eg the price of a product) is not a quality characteristic of that product, process or system.

 
  Source:

[1] ISO 9000, Quality Management System - Fundamentals and vocabulary

 
  Version: 1.1  
  Status: in_business_review  
quality control
  Definition: Part of quality management focused on fulfilling quality requirements.  
  Source:

[1] ISO 9000, Quality Management System - Fundamentals and vocabulary

 
  Version: 1.1  
  Status: in_business_review  
quality improvement
  Definition: Part of quality management, focused on increasing effectiveness and efficiency.

NOTE    The term "continual quality improvement" is used when quality improvement is progressive and the organization actively seeks and pursues improvement opportunities.

 
  Source:

[1] ISO 9000, Quality Management System - Fundamentals and vocabulary

 
  Version: 1.1  
  Status: in_business_review  
quality management
  Definition: Coordinated activities to direct and control an organization with regard to quality.

NOTE    Note 1: Direction and control with respect to quality typically includes establishment of the quality policy and quality objectives, quality planning, quality control, quality assurance, and quality improvement.

Note 2: Total quality management (TQM) is one form of quality management which is based on the participation of all members of an organization.

 
  Source:

[1] ISO 9000, Quality Management System - Fundamentals and vocabulary

 
  Version: 1.1  
  Status: in_business_review  
quality management system
  Definition: System to establish a quality policy and quality objectives and to achieve those objectives.  
  Source:

[1] ISO 9000, Quality Management System - Fundamentals and vocabulary

 
  Version: 1.1  
  Status: in_business_review  
quality manual
  Definition: Document specifying the quality management system of an organization.

NOTE    Quality manuals may vary in detail and format to suit the size and complexity of an individual organization.

 
  Source:

[1] ISO 9000, Quality Management System - Fundamentals and vocabulary

 
  Version: 1.1  
  Status: in_business_review  
quality objective
  Definition: Something sought, or aimed for, related to quality.

NOTE    Note 1: Quality objectives should be based on the organization's quality policy.

Note 2 : Quality objectives are specified at different levels in the organization. At an operational level, quality objectives should be quantitative.

Note 3: Different terms are sometimes used for quality objectives, such as quality targets, quality aims or quality goals.

  
  Source:

[1] ISO 9000, Quality Management System - Fundamentals and vocabulary

 
  Version: 1.1  
  Status: in_business_review  
quality plan
  Definition: Document specifying the quality management system elements and the resources to be applied in a specific case.

NOTE    Note 1: Quality management system elements typically include quality practices, assignment of responsibilities and sequence of activities.

Note 2: Examples of specific cases include a particular product, process, project or contract.

Note 3: A quality plan often makes reference to parts of the quality manual or to documented procedures.

Note 4: A quality plan should be distinguished from quality planning.

  
  Source: PLCS OASIS  
  Version: 1.1  
  Status: in_business_review  
quality planning
  Definition: Part of quality management focused on setting quality objectives and specifying necessary operational processes and related resources to fulfill the quality objectives.

NOTE    Establishing quality plans may be part of quality planning.

 
  Source:

[1] ISO 9000, Quality Management System - Fundamentals and vocabulary

 
  Version: 1.1  
  Status: in_business_review  
quality policy
  Definition: Overall intentions and direction of an organization related to quality as formally expressed by top.  
  Source:

[1] ISO 9000, Quality Management System - Fundamentals and vocabulary

 
  Version: 1.1  
  Status: in_business_review  
quantified change
  Definition: A statement of:
  • What the change is
  • What work is to be done
  • Why the change is required
  • Who will carry out the work
  • When - i.e. fit opportunity and effectivity
  • Related changes (change matrix)

It also specifies the requirements for reporting progress and completion

  
  Source:

[1] PLCS terminology dictionary, 2000.

 
  Version: 1.1  
  Status: in_business_review  
quantified scheduled change proposal
  Definition: The solution to the "request for change".  
  Source:

[1] PLCS terminology dictionary, 2000.

 
  Version: 1.1  
  Status: in_business_review  
quantified solution
  Definition: Definition of a potential solution to the valid need for change with plans for its implementation, validation and audit.

NOTE    This includes:

  • what the change
  • what work is to be done
  • why the change is required
  • who will carry out the work
  • when - ie fit opportunity and effectivity
  • impact on related changes

It also specifies the requirements for reporting progress and completion.

  
  Source:

[1] PLCS Activity Model, 2000.

 
  Version: 1.1  
  Status: in_work  
quantified support metric
  Definition: A quantified metric, to be used for assessing the performance of the support solution.

NOTE    This include:

  • the metrics to measure the characteristics
  • target values (quantified) to be reached by the support solution in terms of cost, availability, time, quantity, weight, volume etc
  • threshold values (quantified) that will or may result in program redesign or halt

 
  Source:

[1] PLCS Activity Model, 2000.

 
  Version: 1.1  
  Status: complete  

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